Network Support Specialist-2014

Location:Michigan City, IN
Exempt/Non-Exempt:Non-Exempt
Benefits:Full Benefits
Type:Full Time
Department:Technology
Description:General Overview:

Provide technical support to bank employees for both software and hardware problems. Install new PCs and related hardware, network software and other user applications. Responsible for software and hardware updates and upgrades required to keep network running effectively.
Duties:Job Duties:

Responsible for computer and network printer hardware and software installation, configuration, and support.

Answer support calls/emails through our Help Desk system while assisting in the administration and management of the Help Desk system.

Participate in day-to-day network operations, administration and documentation.

Installing, configuring and troubleshooting Microsoft Office (Outlook, Word, PowerPoint, and Excel) and other standard applications (Internet Explorer, Acrobat PDF).

Troubleshooting and working with support for WAN (T1) connection outages

Participate in on-call support rotation and evening/weekend system upgrades.

Occasional travel to other offices is required.
Qualifications:Qualifications:

High school diploma or equivalent is required for all bank positions. Associates or Bachelor's degree preferred.

At least 2+ yrs. experience in desktop support services required.

Experience with hardware and software installation, configuration, and support for workstations and networked printers.

Proficient with Microsoft Office software and knowledge of Microsoft client-server technologies and local and wide-area networking technologies.

Strong troubleshooting skills and desire/ability to learn new technologies & skills.

Strong written and verbal communication skills, good documentation skills and ability to clearly articulate thoughts and ideas.

Excellent customer service and team-oriented outlook in a fast-paced environment.

Ability to move typical office and desktop computer equipment.

Equal Opportunity Employer


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