Assistant Branch Manager - Benton Harbor |
| Location: | Benton Harbor, MI |
| Exempt/Non-Exempt: | Exempt |
| Type: | Full Time |
| Department: | Benton Harbor Sales Office |
| Description: | General Overview:
Supervises and coordinates activities of staff; provides guidance to avoid bank losses and manages tellers to provide exceptional service. Responsible for the efficient, effective management of a branch, ensuring that established policies and procedures are followed.
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| Duties: | Duties and Responsibilities:
• Prepares work schedules and assigns duties to branch staff to ensure efficient operation of branch.
• Provide coaching and advice to staff (to correct operational errors or improve performance).
• Lead staff in recognizing opportunity to enhance customer relationship by referring other bank products and services.
• Provide management with weekly, monthly and quarterly reports as directed.
• Ensure all audit and compliance requirements are being followed.
• Completes twice a year performance evaluation to ensure staff is meeting individual and branch goals.
• Provides support and works as Teller or Customer Service Representative when needed.
• Work with management and Human Resources to interview and hire staff for the branch as well as prepare any necessary disciplinary documentation according to bank policy.
• Maintain professional appearance of branch to ensure a welcoming and inviting atmosphere.
• Manage the safety and security of the branch and routinely monitor security systems.
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| Qualifications: | Knowledge & Skills:
• Successful candidates must have strong leadership skills, excellent interpersonal skills, and a demonstrated attention to detail.
• Ability to effectively respond to customer needs and willing to solicit feedback to improve service.
• Previous supervisory/Management experience preferred.
• Exhibit excellent sales skills with a high level of service orientation.
• Ability to present information with diplomacy and tact.
• Strong knowledge of Microsoft Office software applications.
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